GallopticsGalloptics

Privacy Policy

Last updated: 15 November 2025

This Privacy Policy explains how Galloptics ("we", "us", "our") collects, uses and protects your personal information when you use our website and services. It should be read together with our Terms & Conditions.

1. Who We Are

Galloptics is operated by Grizzly Creative Ltd, a company registered in England & Wales (Company No. 14921718).

2. Information We Collect

We collect the following main types of information:

  • Account details – such as your email address, username, name, password (stored in hashed form only), and membership level.
  • Profile information – such as phone number, country, date of birth (optional), gender/sex preference and marketing preferences.
  • Usage data – such as pages you visit, site actions, login times and device information (browser type, IP address, approximate location).
  • Payment-related info – such as your subscription choice and billing status. Card details are processed securely by our payment provider (for example Stripe) and are not stored by Galloptics.
  • Forum content – posts, comments and media you upload when using the community features.

3. How We Use Your Information

We use your information to:

  • Create and manage your Galloptics account.
  • Provide racecards, results, stats and other site features.
  • Remember your preferences and profile settings.
  • Operate the Forum and other community areas, including moderation.
  • Send you important service messages (for example account or security notices).
  • Send you marketing emails only if you have actively opted in.
  • Analyse site usage to improve Galloptics and keep it secure (for example detecting abuse or unusual behaviour).

4. Legal Bases for Processing

Under UK and EU data protection law, we must have a legal basis to use your personal data. Depending on the situation, we rely on:

  • Contract – to provide you with the service you sign up for (account management, membership features, forum, etc.).
  • Legitimate interests – for example to keep the site secure, prevent abuse, measure performance and develop new features.
  • Consent – for marketing emails and certain optional features. You can withdraw consent at any time.

5. Cookies & Analytics

Galloptics uses cookies and similar technologies to remember your login session, keep your account secure and understand how the site is used.

These may include:

  • Essential cookies – for example session cookies that keep you logged in and allow secure navigation.
  • Analytics cookies – to help us understand which pages are popular, how users move around the site and where we can improve the experience.

You can usually control cookies through your browser settings. Be aware that blocking essential cookies may prevent the site from working properly.

6. Marketing Preferences

We will only send you Galloptics news and offers if you have explicitly chosen to receive them (for example by selecting "Yes" on your profile page).

You can change your choice at any time by:

  • Updating your settings on the Profile page, or
  • Using the unsubscribe link in our emails.

When you change your marketing choice we update the marketingOptIn setting on your account and record the time the choice was made.

7. How We Share Your Data

We do not sell your personal data. We may share information with the following types of third parties, only where necessary:

  • Hosting and infrastructure providers – for example the cloud platforms we use to run Galloptics.
  • Payment processors – to handle membership fees and renewals securely.
  • Email and messaging services – to send transactional emails or notifications.
  • Analytics and security tools – to monitor performance and protect users from abuse or attacks.
  • Legal / regulatory bodies – if required by law or to protect our rights, users or the public.

8. Data Storage & Retention

We store your information for as long as it is needed to provide the service, meet legal obligations or resolve disputes. How long this is can depend on the type of data and how you use Galloptics.

If you close your account, we may keep limited information (for example records of payments, logs of serious abuse, or data required for legal or accounting purposes).

9. International Transfers

Galloptics and some of our service providers may operate in different countries. When we transfer your data outside the UK or European Economic Area, we take steps to ensure appropriate protections are in place, such as standard contractual clauses or equivalent safeguards.

10. Your Rights

Depending on where you live, you may have the right to:

  • Access a copy of your personal data.
  • Correct inaccurate or incomplete information.
  • Request deletion of your data in certain circumstances.
  • Object to or restrict certain types of processing, including some uses of analytics or marketing.
  • Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details below. We may need to verify your identity before answering your request.

11. Children

Galloptics is not intended for children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal data, please contact us and we will investigate.

12. Changes to This Policy

We may update this Privacy Policy from time to time, for example to reflect new features, legal requirements or changes in our technology.

When we make significant changes we will update the "Last updated" date at the top of this page and, where appropriate, let you know via the site or by email.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us via the Contact page.

Galloptics is operated by Grizzly Creative Ltd, a company registered in England & Wales (Company No. 14921718).